Return & Refund Policy
Last updated: September 2026
At Little Market, we want you to receive your order in good condition and as described on our website. Because many products are supplied by independent vendors, return and refund eligibility may depend on the product and the circumstances of the order.
1. General Return Policy
Little Market does not generally accept returns simply because a customer changes their mind, orders the wrong product, or no longer wants the item.
However, we will review requests where an item is:
- Damaged when received
- Defective or faulty
- Incorrect or different from what was ordered
- Significantly different from its description or listing
Eligible cases may qualify for a replacement, return, or refund depending on the circumstances.
2. Cosmetics and Personal-Care Products
For hygiene and safety reasons, opened or used cosmetics and personal-care products generally cannot be returned.
If you receive a cosmetic or personal-care product that is damaged, defective, incorrect, or significantly different from its listing, please contact us as soon as possible before opening or using the product.
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product:
- Contact Little Market as soon as possible.
- Provide your order number and a description of the problem.
- Send clear photographs or videos showing the product and packaging when requested.
- Do not use the product if you are requesting a return or replacement.
We will review the information and coordinate with the relevant vendor to determine the appropriate resolution.
4. Refunds
If a refund is approved, Little Market will confirm the refund amount and the applicable refund method.
Refund processing time may vary depending on the payment method and financial institution.
If an order has not yet been dispatched, cancellation and refund requests may be handled separately depending on the order status.
5. Replacement
Where appropriate, Little Market may offer a replacement instead of a refund.
Replacement availability depends on the product’s availability with the relevant vendor.
6. Return Conditions
If a return is approved:
- The product should generally be unused and in its original condition.
- Original packaging, accessories, labels, and other included items should be retained where applicable.
- Products should be securely packaged for return.
- Certain products may not be eligible for return because of hygiene, safety, or product-specific restrictions.
Little Market will provide return instructions where a return is approved.
7. Return Shipping
Where the issue is caused by receiving a damaged, defective, incorrect, or significantly misrepresented product, Little Market may arrange or reimburse reasonable return shipping where applicable.
For other situations, return shipping may not be covered.
8. Reporting a Problem
Please contact Little Market as soon as reasonably possible after receiving your order if there is a problem with your product.
When contacting us, please provide:
- Order number
- Product name
- Description of the problem
- Photos or videos where applicable
This helps us investigate the issue with the relevant vendor and resolve it more quickly.
9. Vendor Responsibility
Products may be supplied by independent vendors listed on Little Market. Vendors are responsible for providing products that match their listings and for cooperating with Little Market in resolving eligible product issues.
Little Market will coordinate the customer-service process and work with the relevant vendor to reach an appropriate resolution.
10. Policy Exceptions
Some products may have product-specific return or refund conditions. Any applicable conditions will be communicated on the relevant product listing or at the time of purchase.
This policy does not limit any rights or protections that may apply to customers under applicable laws and regulations of Nepal.
11. Contact Us
If you have a return or refund request, please contact us through our Contact Us page and include your order number and relevant details.
We will review your request and respond with the next steps.
Little Market
Nepal
Website: littlemarketnp.com